Quest LA Policy Manual

Overview of Quest Leadership Academy

Quest Leadership Academy (Quest LA) is a professional education institution and an initiative of The Quest Centre, founded in March 2025 and headquartered in Lagos, Nigeria. Quest LA exists to cultivate visionary leaders who drive transformational change, build and scale ventures that address community challenges, foster sustainable innovation, and create employment opportunities.

Quest LA offers the Quest Leaders Executive MBA (QLEM) and Quest Young Leaders (QYL) Programmes. In line with its partnership with the Roxbourg Institute of Social Entrepreneurship (RISE), Switzerland, Quest LA's academic calendar and curriculum for its Quest Leaders Executive MBA (QLEM) Programme are anchored on RISE academic calendar and curriculum; however, integrated with the Quest LA leadership seminars.

By adhering to these principles, participants contribute to a culture of conduct that transforms both commerce and communities.

Nature of the Institution

Type: Professional Education Institution

Mode of Delivery: Online|Global

Academic Orientation: Practical, venture-driven, professional and non-academic.

Location: Nigeria

Registration: The Quest Centre is registered with the Corporate Affairs Commission (CAC), Nigeria, as a Limited Liability Company with Registration Number: 8344724.

Quest LA delivers professional education anchored in leadership development, venture execution, deal-making, and real-world impact in partnership with RISE. Please note that both institutions do not operate as traditional academic university.

2.1 Programme Type

Professional Higher Education. Please note that the Quest Leaders Executive MBA programme is professional and non-academic.

2.2 Programme Focus

A Professional Higher Education programme designed for visionary leaders ready to:

• Drive transformational change
• Launch and scale ventures
• Drive community impact
• Create employment opportunities

2.3 Certificates Awarded

Executive Master of Business Administration (MBA) issued by the Roxbourg Institute of Social Entrepreneurship (RISE), Switzerland, upon successful completion of programme and Roxbourg Accreditation Board (RAB) approval.

Quest Leadership Academy additionally issues the Quest Advanced Leadership Programme Certificate.

2.4 QLEM Programme Duration

The minimum duration of the Quest Leaders Executive MBA Programme is One (1) year. Each year is divided into three semesters of approximately 80 days per semester. The graduation date is not fixed and depends on the completion of project and venture deliverables.

2.5 QUEST LA QLEM Programme Structure (In Partnership with RISE)

A. Roxbourg Launchpad

The first 3 weeks are focused on onboarding new students at Quest LA and RISE. This period also focuses on structuring social ventures or community projects for financial sustainability.

B. Roxbourg & Quest LA Seminars

The next 30 to 45 weeks constitute a critical execution sprint inclusive of attending over 100+ interactive Roxbourg & Quest LA seminars. During this period, our primary focus shifts toward strategic deal structuring—identifying and securing the essential capital and partnerships required to scale your venture.

Once your legal entity is registered with local authorities and your digital footprint (website and social media) is firmly established, the culmination of this phase is the review by Quest LA SABs prior to the review by Roxbourg Accreditation Board (RAB), which serves as the final gateway to graduation and professional certification.

C. Time Commitment

Please note that all students of Quest LA are required to attend the Roxbourg Jam Sessions (Seminars) held every week on Wednesdays and Saturdays. Students are also required to attend the Anytime JAM seminar held every Thursday solely by Quest LA. Each session last between 2 to 3 hours on the applicable session days.

D. Participating in Jam/Anytime Jam Sessions

To maximize the impact of Roxbourg Jam Sessions and Anytime Jam Sessions and honour the collective time of the Quest LA and the larger Roxbourg community, all participants are expected to adhere to the following standards of excellence:

I. Proactive Preparation
Arrive mentally and strategically prepared for every session by reviewing the weekly curriculum and presentation slides in advance. This ensures our dialogue moves beyond the basics and into high-level transformation. In line with the Roxbourg Policy, students are required to:
"Use the Roxbourg Method - which provides a structured way to build or scale up (accelerate) your venture step by step to formulate your intervention - Purpose & Ambition, Acceleration Plan, Deal Flow and Venture Plan".

II. Punctuality Standard
Time is a leader's most valuable asset. Participants are expected to be present at the start of the session, with a maximum grace period of 20 minutes which is aligned to the Roxbourg grace period. Consistent punctuality reflects your commitment to the "I-QUEST" value of Excellence.

III. Technical Readiness
Ensure a stable internet connection that supports high-definition video. We operate a "Cameras On" policy to foster genuine human connection; your audio must be clear and free from distortion to ensure your contributions are fully understood.

IV. Professional Presence & Conduct

• Dress Code: Adhere to a professional dress code that reflects the executive nature of the Academy.
• Attentiveness: Practice active listening. Leadership begins with the ability to hear and synthesize the perspectives of others.
• Prohibited Activities: To maintain a focused and respectful environment, smoking, eating, or the consumption of alcohol is strictly prohibited during sessions.

V. Jam & Anytime Jam Sessions Governance
Support the Master of Ceremonies at Roxbourg Jam Sessions (School Leadership/Lead) and at Quest LA Anytime Jam Sessions (Academy Head, SAB Member, or Nominated Lead) by adhering to digital protocols:

• The Queue: Use the "Raise Hand" feature on Zoom when you wish to contribute or ask a question.
• Order of Dialogue: Only unmute and speak when the MC formally calls your name. This prevents disruption and preserves the "Momentum Anchor."

VI. Courtesy of Presence
Commit to attending the full duration of the session. If an emergency necessitates an early departure, we practice "Graceful Exits":

• Leave the session quietly without a public announcement or chat message to avoid disrupting the flow.
• If required, simply send an email to the members of the Roxbourg Team - spaa@roxbourg.mba as stipulated in the Roxbourg Policy and/or the Quest Administrative Team - info@questleadershipacademy.com.

2.6 Programme Calendar (2025–2027)

Quest LA QLEM calendar is anchored on the Roxbourg Calendar.

2.7 Admissions Policy

A. Rolling Admissions

• Applications accepted year-round
• Interviews conducted via Zoom to assess project ideas and relevance to Quest Leaders Executive MBA Programme.
• Assessment focuses on venture viability and community relevance

B. Eligibility Criteria

Everyone who wants to build a better world is welcome to apply. Here are the notes regarding the admission criteria:

1. You need to prove you are working on a project that is addressing local needs - clean water, balanced nutrition, breathable air, renewable energy, quality education, reliable healthcare, secure habitat, or self-expression - that you want to scale up while you are enrolled for the Quest Leaders Executive MBA Programme.
2. You need to demonstrate a basic understanding of the fundamentals of strategy, marketing, fundraising, and operations management.
3. You need a high tolerance for ambiguity and be comfortable with continuous experimentation
4. Possess a university degree or equivalent professional experience.

2.8 In line with our partnership with RISE, what is the Roxbourg Experience like?

All candidates are expected to follow the Roxbourg Vision 2 Finance Method as outlined below:

Step 1: Find Your Specialization

Start with identifying what you are good at? What are your core skills. Know your “Turf”. What do you enjoy? What can you do with minimum effort?

Step 2: Finalize Your Purpose

Who do you want to serve? Where can you make the biggest impact? What is the problem you want to solve?

Step 3: Decide Your Ambition

Based on your specialization and your purpose, what do you want to build? How many people will benefit from your project or venture? In what time frame?

Step 4: Find Partners

Pitch your vision to organizations that share your values including Government agencies or Companies / Foundations who want to promote innovation. Take all the advice you can get before registering your legal entity.

Step 5: Find Potential Users

Pitch to individuals you want to serve. Start marketing and building your brand including website and social media presence based on actual user interaction. You have to protect your overall brand.

Step 6: Create Offer(s)

What will people receive? What are you selling? Each offer needs its own brand. Update your main website URL in line with your venture name and prepare your SEO for each sub-brand - AI engines will love you for simplifying their artificial life!

Step 7: Start Building Capabilities

So, you can deliver your product or service with confidence. Pay your suppliers on time so you receive top tier service.

Step 8: Send Invoices

So, you can get paid by your customers and deliver your services or products. Be ready to switch to the “Pre-pay” model if the customer does not honour the payment plan.

Step 9: Repeat

Market, Sell and Deliver. You are now financially sustainable. You are now ready to finance the next level of your ambition together with Roxbourg / Good Festival.

Notes:

In 200 - 600 days, you will need to master every detail of business planning and executing your plan after confirming your purpose, setting your ambition, finalizing your team, finalizing partnerships, and creating an action plan to scale up your venture. Students with a clear vision of what they wanted to achieve graduated with top honours.

Yes, the Roxbourg experience is very straightforward. Attend Jam Sessions via Zoom on Saturdays and Wednesdays every week for the duration of the Roxbourg Professional MBA Program where you will need to present an update related to your understanding of the challenges you are facing, your strategic options, and your achievements.

Elements of Quest LA/Roxbourg Collaborative Experience

• Attend SATURDAY Jam Session (Mandatory)
• Attend WEDNESDAY Jam Session (Mandatory)
• Attend ANYTIME Jam Session (Working Groups / Leaders)
• Submit Assignments (During Jam Sessions)
• Research Roxbourg Library
• Master Roxbourg Method
• Follow Quest LA & Roxbourg Policies
• Check Registration of Your Venture
• Build / Update Websites
• Activate Social Media
• Close Deals
• Pitch Venture Plan
• Celebrate Roxbourg Accreditation Board (RAB) Decision

Core Subjects Covered

Roxbourg Core Subjects & Seminars

• Opportunity Analysis / Addressable Market
• Market Research / Validate Market
• Strategy Development / Purpose & Ambition
• Team Development / Core & Extended
• Brainstorming / Debate & Deliberate
• Product & Project Positioning / Unique Proposition
• Marketing / Generate Leads
• Social Media / Tell Stories
• Financial Planning / Break Even
• Fundraising / Sell & Deliver
• Venture Pitching / Precise & Impactful
• Contracts / Risk Management
• External & Internal Reporting / Accuracy
• Resilience / Bounce Back
• Roxbourg Accreditation Board (RAB) Presentation / Be Fearless

Quest LA Core Subjects & Seminars

• Visionary Leadership & Strategic Communication
• Adaptive Intelligence in High-Stakes Environments
• Building & Scaling High-Performance Teams
• Agile Leadership & Change Management
• Crisis Management

2.9 Programme Fees

A. Total Programme Fees

• CHF 7,800 (Swiss Francs)

B. Fee Structure

I. One-Time Commitment Fee

• Paid at programme start
• Covers onboarding, administration, and preparation
• Included in total fee

II. Monthly Programme Fees

• Up to 6 instalments
• Covers seminars, workgroup participation and peer-mentoring, Roxbourg Accreditation Board (RAB) preparation, and academic services

C. Payment Policy

• Payments accepted in CHF or NGN
• All payments are final and non-refundable
• Instalments must be completed within agreed timelines

2.10 Scholarship Policy

Quest LA operates a Need-Based Scholarship Model.

A. Scholarship Decision Criteria

• Venture maturity and impact
• Financial situation
• Level of investment into the project
• Professional achievements

B. Quest Scholarship Decision Process

1. Application submission
2. Submitted questionnaire
3. Interview conducted
4. Documents verification (Legal entity registration, proof of funds, education certificates, etc)
5. Scholarship offer confirmed (valid for 14 days)
6. Invitation → Pre-Onboarding → Onboarding

2.11 Fees Coverage

Covered

• Access to 100+ interactive Roxbourg Jam Sessions
• Quest Leadership Academy Anytime Jam Sessions
• Integrated leadership and venture-building seminars
• Study group participation
• Learning frameworks and methodologies
• Assessment and venture pitch evaluation
• Dual certification upon successful completion
• Roxbourg Accreditation Board (RAB) evaluation

Not covered

• Computer or internet access
• Direct venture funding
• Travel and accommodation

2.12 Deals

• Pitch to potential partners, suppliers, sponsors, etc - to close new deals and build new capabilities and scale up (accelerate) your social venture.
• Launch new offers based on new capabilities and/or expand your market presence by growing in existing markets or entering new markets to further scale up (accelerate) your venture.

2.13 Awesome Pitch

• Ensure that your venture is registered; your website/social media clearly mentions your offers, and your achievements; your “About” page on your website clearly outlines your story and gives credit to all sources (no plagiarism).
• Pitch your Venture based on the provided template to the Roxbourg Accreditation Board (RAB) and answer questions precisely.

2.14 Governance & Graduation

Quest LA QLEM programme operates in accordance with RISE three-tier governance structure.

I. Decision Tier:The Roxbourg Accreditation Board (RAB) is made up of leaders who have accelerated sustainable ventures as part of International Development Organizations and Roxbourg Alumni who have completed at least one of the Roxbourg Programs - Humanitarian MBA, Humanitarian Doctorate, Professional Higher Education Doctorate, or the Post Doc Fellowship are invited to the Roxbourg Accreditation Board (RAB) for a renewable term of one year. The Roxbourg Accreditation Board (RAB) follows the “conscience round” method, in which each board member receives the venture plan and the grading sheet; however, only random scores will be aggregated, so no one knows who made the final decision, thereby preserving anonymity. The Roxbourg Service Professional Academic Affairs (SPAA) Team constitutes the Roxbourg Accreditation Board (RAB). The aggregate score from the Roxbourg Accreditation Board (RAB) determines who graduates with a Roxbourg Degree and who receives the Roxbourg Gold Medal. Everyone who graduates or wins the Good100 Medal is invited to apply for the Roxbourg Humanitarian Doctorate or Roxbourg Post Doc Fellowship.

II. Strategic Tier:The Roxbourg Standards Advisory Board (SAB) is elected by each Working Group. The SAB is made up of leaders of Academies accredited by Roxbourg, Roxbourg Humanitarian MBA, Roxbourg Humanitarian Doctorate, and Roxbourg Post Doc Fellowship Candidates. Quest LA SABs are leaders selected within Quest LA in line with the Roxbourg requirements.

Notes:

Graduation criteria for all candidates who want to pitch to the Roxbourg Accreditation Board (RAB):

1. Attendance: You need to complete a minimum of 1 Year / 3 Semesters with 80% attendance for the Quest Leaders Executive MBA Programme.
2. Participation: Your participation at the Academy/Study Group and the Roxbourg Jam Sessions matter. Standards Advisory Board (SAB) decides the minimum level of participation – from 2 to 4 hours per week at the Academy/Study Group level. In addition, you are required to participate – from 4 to 6 hours per week at the Roxbourg Jam Sessions.
3. Registration of your Legal Entity: Your organization needs to be registered as a legal entity in your host country.
4. Website: Your website needs to clearly provide information about your Legal Entity Registration, Your Offer, Your Delivery Approach, Your Achievements, About You and the Story of your Venture. Your website should give credit to all sources (No Plagiarism). Your website should be legally compliant including Policy, Terms, Privacy Policy, and Cookie Option.
5. Social Media: You need to make consistent Social Media posts while you are enrolled for the Quest Leaders Executive MBA Programme clearly tagging Roxbourg - @Roxbourg Institute of Social Entrepreneurship and Quest LA - @Quest Leadership Academy - on LinkedIn or Facebook in order for Roxbourg and Quest LA to measure your progress.
6. Revenues / Cash Generation: You need to start generating substantial revenues or cash and clearly mention deals in your Venture Plan / Achievements.
7. Users: You need to mention the number of users who are benefiting from your venture or project in your Venture Plan / Achievements.

III. Operations Tier:The Roxbourg Student Professional Academic Affairs (SPAA) is managed by the Roxbourg Team. The Roxbourg SPAA Team convenes the Roxbourg Accreditation Board (RAB) and the Roxbourg Standards Advisory Board (SAB). The Roxbourg SPAA Team takes the feedback and recommendations of the Roxbourg SAB and Roxbourg Accreditation Board (RAB) in order to make decisions.

2.15 Graduation Evaluation Process & Requirements

A. Roxbourg Accreditation Board (RAB) Evaluation Process

The Roxbourg Accreditation Board (RAB) operates with a precise mandate: to evaluate if your venture has reached the maturity required for graduation within the current cycle or the next and also decides high performers for the Roxbourg Gold Medal.

To pitch to the Roxbourg Accreditation Board (RAB), candidates must adhere to the approved Graduation Pitch Template. The board can ask questions, and the decision of the Board is final.

Roxbourg Accreditation Board Evaluation Criteria:

The Roxbourg Accreditation Board (RAB) evaluate the Venture Pitches based on the following criteria:

• Innovation: The uniqueness of your venture idea, business model, or your depth of analysis regarding the community or problem you are solving.
• Feasibility: This is evaluated by assessing how closely your ambition is aligned to your purpose and specialization.
• Progress: The tangible advancement of your project during your tenure at Quest LA, measured by actual achievement versus your initial stated ambition.

Roxbourg Accreditation Board Scoring Framework:

• Graduation Threshold: An overall score of 80% is required to pass.
• Gold Medal Distinction/Award: A score of 90% or higher earns the Roxbourg Gold Medal distinction/award.
• Merit-Based Nomination: If no student obtains the 90% score, every student with 5% points above the average (minimum 80%) will be nominated for the Gold Medal/Fellowship.

Note:A minimum of 80% attendance is mandatory to successfully complete any semester and qualify for the Roxbourg Accreditation Board (RAB) review. Please note any particular Board (RAB) member does not know if their score led to the decision as the top and bottom scores are not counted when the average is taken.

B. Graduation Requirements at a Glance

To be eligible for graduation from the Quest Leaders Executive MBA Programme, the following milestones must be achieved:

• Tenure & Attendance: Completion of at least 1 year (3 semesters) with a minimum session attendance of 80% at both Quest LA Anytime Jam Sessions and Roxbourg Jam Sessions.
• Active Engagement: Verified participation in both Quest LA Anytime Jam Sessions and Roxbourg Jam Sessions.
• Institutional Foundation: Evidence of a registered legal entity for your venture.
• Digital Infrastructure & Market Presence: A fully operational professional website and active social media presence.
• Commercial Traction: Documented revenue generation with clearly defined deal structures.
• Pitch Precision: Submission of a venture pitch following the approved graduation pitch template.
• Roxbourg Accreditation Board (RAB): A final RAB Pitch evaluation score of ≥ 80%.

2.16 What is the decision criteria for the Good100 Medal and the Group Certificate?

#1 Venture or Project Focus

Your venture or organization is focused on addressing basic human rights with concrete projects in the following focus areas: Clean Water, Balanced Nutrition, Breathable Air, Renewable Energy, Quality Education, Reliable Healthcare, Secure Habitat or Self Expression.

#2 Venture or Organization Registration

Your venture or organization is registered with local authorities.

#3 Currently serving 100+ users or partners after launch

You have already launched your venture or project, built powerful capabilities and are currently transforming at least 100 lives by addressing the biggest challenges facing humanity including clean water, balanced nutrition, breathable air, renewable energy, quality education, reliable healthcare, secure habitat, and self-expression through registered ventures.

#4 Capabilities & Achievements

Your website clearly showcases your offer, your capabilities and your social media stream highlights your achievements.

All Quest LA QLEM students who have earned the Roxbourg Executive MBA degree can request a Group Certificate to recognise the team that is supporting their venture. This certificate is "vertical" in nature and the Roxbourg Degrees are traditional "horizontal" certificates.

2.17 From Graduation to the Roxbourg Fellowship or what happens after a successful pitch to the Roxbourg Accreditation Board (RAB)?

All Quest LA QLEM Programme students who are recommended for graduation by the Roxbourg Accreditation Board (RAB) are invited to the GoodFestival in Switzerland and a world of opportunities opens up for all QLEM Programme-Roxbourg Graduates:

A. Roxbourg Fellowship

All QLEM Programme-Roxbourg Graduates who continue to develop their ventures have the option to join the Roxbourg Fellowship and/or the Pro Bono Network of the Roxbourg Venture Accelerator which gives them the option to join any Roxbourg Jam Session and receive feedback from the Roxbourg Humanitarian MBA & Humanitarian Doctorate candidates for any new project - www.roxbourg.com

B. Roxbourg MBA License

All Roxbourg Fellows have the option to start their own academy so you can coach anyone to earn their Roxbourg Humanitarian MBA at your academy - www.roxbourg.com/license

C. OneMillionSparks Magazine

All Roxbourg Fellows have the option to share any new achievement with the OneMillionSparks magazine - www.onemillionsparks.com

D. Keynote at GoodFestival

All Roxbourg Fellows have the option to be a keynote speaker at the GoodFestival in Switzerland as part of the Good100 Showcase - www.GoodFestival.ch

E. Roxbourg Accreditation Board (RAB)

All Roxbourg Fellows have the option to join the highly specialized Roxbourg Accreditation Board (RAB) for Accreditation of Academies and Humanitarian Doctorate or MBA Candidates - www.roxbourg.mba

2.18 Roxbourg x Goodfestival

Once your social venture or sustainable project is serving 100 people, you have the opportunity to win the Good100 Medal at the GoodFestival in Switzerland and get accredited as a Roxbourg Fellow in line with the Roxbourg Policy.

2.19 Accreditation Status

The Quest Leaders Executive MBA (QLEM) Programme is currently pending accreditation from the Roxbourg Institute of Social Entrepreneurship (RISE), Switzerland, with official confirmation expected in February 2026.

3.1 Programme Focus

Quest Leadership Academy offers a foundational professional education programme designed for emerging visionary leaders ready to:

• Drive transformational change and shape industry
• Gain foundational knowledge on how to launch and scale ventures
• Drive community impact

3.2 Programme Type

Foundational Professional Education.

The Quest Young Leaders programme is professional and non-academic and focuses on foundational leadership development, employability, career acceleration and entrepreneurship skills.

Please note that participants are assigned to peer mentorship groups for support and execution of group activities during the third week of the programme.

3.3 Duration

10 Weeks

3.4 Target Participants

• Young graduates
• National Youth Corps Members
• Young employees in private & public sectors
• Persons aged 18–35 years

3.5 Features

• Employability & Career Acceleration
• Entrepreneurship Skills
• Mentoring, Coaching & Leadership Development
• Expert Faculty
• Peer Mentorship
• Networking Opportunities
• Virtual Sessions
• Certificate of completion

3.6 Programme Frequency

The Quest Young Leaders Programme runs in two cohorts annually:

• Cohort 1 (March–May)
• Cohort 2 (July–September)

3.7 Programme Eligibility

Applicants must possess a minimum of Senior School Certificate Examination (SSCE) or its equivalent. Possession of Ordinary National Diploma (OND), Higher National Diploma (HND) or Bachelors degree is an added advantage.

3.8 Programme Fee

₦20,000.00 Nominal Fee. This nominal fee represents a small fraction of the actual program value, charged primarily to cover administrative costs and ensure dedicated participation.

The programme fee includes:

• Live leadership and skills development sessions
• Practical workshops and group activities
• Learning materials and resources
• Certificate of completion

3.9 Subjects Covered

• Etiquette and Poise
• Resume & LinkedIn Optimization
• Accountability & Goals Setting
• Effective Communication & Presentation Skills
• Emotional Intelligence
• Community & Social Impact
• Entrepreneurship Thinking and Skills
• Digital Transformation
• Financial Skills
• Ethics, Anticorruption & Transparency

3.10 Graduation Requirements

• Active participation in peer mentorship group activities
• Attendance ≥ 80%
• Assessment Test ≥ 80% Pass mark

Attendance Requirements:

• Minimum 80% attendance (Jam Sessions and Anytime Jam Sessions per semester for the QLEM programme and across all lectures, workshops and peer mentorship engagements for the duration of the QYL programme).
• For QLEM Programme students, anyone who misses more than 6 Jam Sessions is invited to join the next semester as a new student.
• Participate with your camera on.
• Attend the sessions from a stationary and quiet place.
• Dress professionally.
• No eating, smoking, or alcohol.
• Failure to comply may result in suspension or withdrawal from the applicable programme.

Notification Protocol:

Leaders are expected to manage their commitments with high integrity. In the event of an unavoidable conflict, students are required to submit a formal notification to the Quest Administration in advance of any anticipated absence. This mirrors the executive standard of proactive communication.

Consequences of Persistent Absence:

To maintain the "Momentum Anchor" of our learning community, engagement is critical. Unexcused or recurrent absences without prior formal notification may result in academic penalties, a review of your student status, or formal disciplinary action. Consistent presence is essential to mastering the I-QUEST advantage and supporting the collective growth of your cohort.

This Refund Policy outlines the terms under which fees paid to Quest Leadership Academy (Quest LA) may be refunded, deferred, or forfeited.

Quest Leadership Academy programmes are foundational leadership education and professional higher education offerings involving limited cohort sizes, faculty commitments, and international partnerships. As such, fees are generally non-refundable except where expressly stated.

5.1 Application & Registration Fees

• Application (where applicable) are non-refundable
• Submission of an application does not guarantee admission

5.2 Programme Tuition or Nominal Fees

All tuition or nominal fees paid are non-refundable once a participant:

• Accepts an offer of admission, or
• Gains access to programme materials, platforms, or seminars

5.3 Withdrawal & Deferral by Participant

If a participant voluntarily withdraws:

• Before programme commencement: Fees may be deferred to a future cohort at Quest Leadership Academy's discretion
• After programme commencement: No refund will be issued

Deferral requests must be submitted in writing and approved by Quest Leadership Academy.

5.4 Dismissal/Permanent Removal

If a participant is dismissed/permanently removed from a programme/academy, no refunds of tuition, nominal fees, or administrative levies will be granted upon dismissal in accordance with our enrolment terms.

5.5 Programme Modification or Cancellation

Quest Leadership Academy reserves the right to:

• Modify programme schedules, faculty, delivery mode, or content
• Postpone or cancel a programme due to unforeseen circumstances

In the event of full programme cancellation by Quest Leadership Academy:

• Paid tuition may be refunded or credited, at Quest's discretion

5.6 Accreditation-Related Matters

Participants enrolling in programmes pending accreditation acknowledge that:

• Accreditation outcomes are determined by external bodies
• Changes in accreditation status do not constitute grounds for a refund

5.7 Force Majeure

Quest Leadership Academy shall not be liable for refunds due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Government regulations
• Global health emergencies
• Technical failures beyond institutional control

5.8 Scholarships & Discounts

• Scholarships are non-transferable
• Withdrawal or termination may result in loss of scholarship benefits
• No cash equivalent or refund applies to unused scholarship portions

5.9 Refund-Related Complaints

All refund-related complaints must be submitted in writing within 14 days of the event giving rise to the claim. Quest Leadership Academy shall review and communicate its position within 7 days of receipt of complaint. This is, however, subject to the applicable law.

Intellectual Property & Co-Creative Stewardship

• Participant Ownership of Innovation: Participants retain full ownership and all underlying intellectual property rights to the original ventures, business models, and creative content they develop during the programme. Quest LA is a catalyst for your vision, not a claimant to your creativity.
• Academy Proprietary Frameworks: Quest Leadership Academy retains exclusive ownership of all proprietary tools, instructional materials, "I-QUEST" frameworks, and academic resources provided during the tenure of the programme. These are licensed to participants for personal and professional development and may not be redistributed or commercialized without express written consent.
• Transformation License: By participating in the programme, participants grant Quest Leadership Academy a worldwide, non-exclusive, royalty-free license to utilize submitted content (such as case studies, project summaries, or session testimonials) for internal research, educational advancement, and the promotion of the Academy's mission to transform the future of commerce. This partnership ensures that your success helps inspire the next generation of visionary leaders.

Confidentiality & Non-Disclosure

Participants commit to the highest standards of discretion and professional trust. Both during and following their association with the Quest Leaders Executive MBA or the Quest Young Leaders Programmes, participants shall not—unless granted explicit written authorization by Quest Leadership Academy—utilize, disseminate, or disclose any confidential information, proprietary trade secrets, strategic data, or institutional materials.

This protection extends to all intellectual property and business affairs belonging to Quest Leadership Academy, its corporate partners, and fellow participants obtained directly or indirectly throughout this collaboration/relationship. By safeguarding this shared knowledge, we protect the competitive advantage of our ventures/workplace and uphold the sanctity of our 'Safe Space' for innovation. We recognize that true leadership is rooted in Integrity, and protecting the privacy of our community is a lifelong professional obligation.

Quest Leadership Academy is dedicated to "Empowering Visionary Leaders" and building the future of commerce and community. To ensure we maintain a "Problem-First Orientation" and foster transformative growth, all members commit to the following Compass Principles:

A. Transformation Mindset

At Quest, we believe in the "Continuum-based Leadership" model. No leader starts with all the answers; we learn by tackling real-world community challenges. We embrace our mistakes as necessary steps in the "Transformation" process, using them to refine our entrepreneurial thinking and practical solutions.

B. Synergy Standard

For our first principle to succeed, we must cultivate a culture of Synergy and Professional Grace. We move past personal friction and forgo grudges to ensure the collective power of our network remains strong. By prioritizing "Uniqueness" and "Quality" in our interactions, we keep the community focused on impact rather than conflict.

C. Momentum Anchor

Always remember your "I-QUEST" objective: You are here for Excellence and Economic Impact. Whether you are in the Quest Leaders Executive MBA Programme or the Quest Young Leaders Programme, respect the momentum of your peers. Do not disrupt the learning flow; maintain the highest level of professional etiquette by not recording sessions or posting media of classmates online without express permission. Our community is a "Safe and Secure" space for innovation.

D. Governance Integrity

We follow the guidance of our Quest Administrative/Steering Team with the same discipline we apply to our ventures. Respect the protocols and evaluations of the Standards Advisory Board (SAB). Please do not attempt to influence assessment decisions through informal channels; we trust in "Responsibility" and the transparency of our assessment standards.

E. Quest Stewardship

The Quest Administrative Team acts as the "Referee" of our academy. They exist to resolve obstacles that could derail your professional race. Following the Quest Terms, Privacy Policy, and Nigerian Law ensures that we build a sustainable "Future of Commerce and Community" together.

Quest Leadership Academy fosters an environment that is collaborative, respectful, and intellectually stimulating. As visionary leaders committed to the future of commerce, students should recognize that they are seen as ambassadors of Quest.

To uphold an environment driven by our core values (I-QUEST: Integrity, Quality, Uniqueness, Excellence, Synergy, Transformation), Quest Leadership Academy enforces a strict zero-tolerance stance against any behaviour that violates our professional standards. Students are expected to maintain professional conduct in dealing with the Quest community—peers, colleagues, faculty, administrative team, leadership committees, standards advisory board (SAB), advisory board members, industry mentors, and associated partners.

Participants are expected to uphold the Academy's core values and agree not to:

• Engage in violent, disruptive, abusive, or unethical behaviours including threat, bullying, intimidation or harassment (sexual or otherwise)
• Misrepresent your venture, credentials, or progress
• Engage in insubordination or non-compliance with due process
• Engage in plagiarism or data manipulation
• Submit assignments or programme deliverables after stipulated deadlines or in unapproved formats
• Use the platform for unlawful or fraudulent activities
• Capture video, audio, or photos without prior written authorization
• Share confidential course content or classroom dialogues with external parties or violate the confidentiality of peers, faculty, or partners
• Disregard or obstruct institutional disciplinary proceedings
• Engage in any conduct violating I-QUEST professional standards

Sanctions and corrective interventions—including formal warnings, suspension, or immediate dismissal without refund—may be imposed for any violation of these standards, whether occurring on or off duty.

Quest Leadership Academy operates on a foundation of open communication, fairness, trust and professional grace and outlines its grievance and disciplinary procedure as follows:

A. Grievances Procedure

Quest LA upholds the principles of fair treatment and open communication. Formal grievances must be directed in writing to the Quest Administrative Team to initiate a review. All cases are subject to an impartial assessment to ensure a just outcome. Each submission undergoes an impartial review by the Quest Administrative Team, with the final resolution communicated to the participant within a reasonable timeframe.

B. Disciplinary Procedure

When a student's conduct deviates from the Compass Principles or the I-QUEST standards, the following corrective framework is activated to preserve the professional standards of the community.

Phase I: Initial Rectification (First Breach)

• Formal Notice of Non-Compliance: The participant will receive an official written warning from the Steering Team documenting the breach of conduct.
• Restorative Justice: A mandatory written letter of apology must be submitted to the affected leader(s) or the Academy. This letter must demonstrate a "Problem-First" reflection on how the behaviour impacted the community's synergy.

Phase II: Professional Realignment (Second Breach)

• Suspension: A two-week suspension from all academic sessions, Anytime Jam Sessions, and extracurricular networking opportunities. This period is intended for the participant to step back and recalibrate their conduct to meet the Academy's professional standards.
• Leadership Review: During this period, the participant's trajectory and "I-QUEST" alignment will be under formal review by the Standards Advisory Board (SAB) and/or Quest Administrative Team as applicable. The review will determine whether the participant possesses the character and conduct required to continue their journey as students towards graduation.

Phase III: Institutional Separation (Severe or Persistent Breaches)

• Immediate Dismissal: In cases of gross misconduct—including violence, harassment, ethical fraud, plagiarism, data manipulation, breach of confidentiality or repeated disregard for Academy protocols—the participant will be permanently removed/dismissed from the programme/academy.
• Forfeiture of Status: Dismissal results in the immediate loss of student status, removal from the alumni network, and the cancellation of all graduation eligibility.
• Financial Accountability: In accordance with our enrolment terms, no refunds of tuition, nominal fees, or administrative levies will be granted upon dismissal.

*Phase III sanction can be imposed for an offence categorised as gross misconduct even if its a first-time occurrence.

10. Guidelines Regarding Time and Engagement

To maintain a high-performance environment that respects the professional schedules of our visionary leaders, the following protocols apply to both Roxbourg Jam Sessions and Quest LA Anytime Jam Sessions:

• Freedom of Presence: Participants are empowered to manage their own time. You are free to depart from a Jam Session at any time—whether for professional obligations or personal reasons—without the need for a formal announcement. We value your autonomy and trust your judgment in balancing your venture acceleration journey with active participation and attendance of sessions to ensure you achieve minimum of 80% attendance of Jam & Anytime Jam Sessions.
• Authority of the Chair: During every session, the "Master of Ceremonies" (at Roxbourg) or the "Session Lead/SAB" (at Quest LA) holds the prerogative to conclude a specific debate or transition the discussion at their discretion. This ensures that the collective momentum is preserved and that sessions remain focused on high-impact outcomes.

11. Disclosure Statement

In line with Quest LA's partnership with the Roxbourg Institute of Social Entrepreneurship (RISE), Switzerland, the academic calendar and curriculum for the Quest Leaders Executive MBA (QLEM) Programme are anchored on the RISE curriculum, however integrated with Quest LA leadership seminars.

Please note that relevant information relating to the collaborative Quest Leaders Executive MBA Programme have been extracted from the official RISE Policy and Executive MBA (Roxbourg Institute of Social Entrepreneurship, n.d.) at Roxbourg | Policy of Roxbourg Institute of Social Entrepreneurship & Roxbourg | Executive MBA. These extractions with modifications where necessary have been incorporated into this policy document for ease of reference and to also reflect the collaborative nature of the QLEM programme.

Participants are encouraged to review the RISE policies via the link above to ensure they have a complete understanding of the international standards, Swiss-led accreditation processes, and specific degree requirements that govern their professional qualification.

12. Acknowledgement of Policy

By enrolling at Quest Leadership Academy, you are entering into a professional agreement. Your participation signifies that you have meticulously reviewed, understood, and committed to upholding this Policy Manual and comply with the associated I-QUEST Codes of Conduct. You acknowledge that these standards are the pillars for our collective success and the foundation of a "Safe and Secure" innovation space.

13. Policy Validity and Amendments

This policy is valid until December 31, 2030 and is subject to amendments.

14. Governing Law & Dispute Resolution

Quest Leadership Academy is an initiative of The Quest Centre of 16, Probyn Road, Friends Colony Estate, Lekki, Lagos, Nigeria (8344724). This policy is governed by and construed in accordance with the substantive laws of Nigeria, excluding its conflict of laws principles. The participant agrees that any dispute, claim, or controversy arising from or relating to this agreement—including its validity, breach, or termination—shall fall under the exclusive jurisdiction of the Nigerian courts.